{"created":"2023-07-27T07:53:06.803624+00:00","id":28824,"links":{},"metadata":{"_buckets":{"deposit":"588207fd-36f0-4e98-a53a-5d3660fde5e3"},"_deposit":{"created_by":21,"id":"28824","owners":[21],"pid":{"revision_id":0,"type":"depid","value":"28824"},"status":"published"},"_oai":{"id":"oai:doshisha.repo.nii.ac.jp:00028824","sets":["4251:6485:6486:6487:9076","8:2210:2211:9074"]},"author_link":["21492"],"item_1693811493084":{"attribute_name":"出版タイプ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_1694490770713":{"attribute_name":"権利者情報","attribute_value_mlt":[{"nameIdentifiers":[{"nameIdentifier":"DA04066893","nameIdentifierScheme":"AID"}],"rightHolderNames":[{"rightHolderLanguage":"ja","rightHolderName":"同志社大学商学会"},{"rightHolderLanguage":"ja-Latn","rightHolderName":"Doshisha Daigaku Shogakkai"},{"rightHolderLanguage":"en","rightHolderName":"The Association of Commerce Doshisha University"}]}]},"item_1_alternative_title_2":{"attribute_name":"その他（別言語等）のタイトル","attribute_value_mlt":[{"subitem_alternative_title":"顧客志向のサービスレベルの検討 : 狩野モデルを用いた分析を通じて","subitem_alternative_title_language":"ja"}]},"item_1_biblio_info_14":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-03-14","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"6","bibliographicPageEnd":"1476","bibliographicPageStart":"1459","bibliographicVolumeNumber":"73","bibliographic_titles":[{"bibliographic_title":"同志社商学","bibliographic_titleLang":"ja"},{"bibliographic_title":"Doshisha Shogaku (The Doshisha Business Review)","bibliographic_titleLang":"en"}]}]},"item_1_description_12":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本研究の目的は，顧客志向のサービスレベルについて検討することである。顧客志向と価値の関係，市場志向や販売志向といった類似する概念との違い，実際に店舗などでサービス対応を行う従業員の顧客志向についての研究を整理しながら，顧客の「感動や歓喜」(delight)を探索するために，「狩野モデル」を用いて，調査，分析を実施した。分析の結果，満足度のタイプによって，必要とされるサービスレベルが明らかになった。","subitem_description_language":"ja","subitem_description_type":"Abstract"},{"subitem_description":"The purpose of this study is to discuss the service level of customer-orientation. While organizing research on the relationship between customer-orientation and similar concepts such as market-orientation and sales -orientation, and the customer orientation of employees who actually provide service in stores, etc., a survey and analysis were conducted using the \"Kano Model\" to search for customer's delight. The results of the analysis revealed the level of service required according to the type of satisfaction.","subitem_description_language":"en","subitem_description_type":"Abstract"}]},"item_1_description_13":{"attribute_name":"内容記述","attribute_value_mlt":[{"subitem_description":"石田信博教授定年退職記念号(Special issue in commemoration of Prof. Nobuhiro Ishida's retirement)","subitem_description_language":"ja","subitem_description_type":"Other"}]},"item_1_description_25":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_1_identifier_registration":{"attribute_name":"ID登録","attribute_value_mlt":[{"subitem_identifier_reg_text":"10.14988/00028816","subitem_identifier_reg_type":"JaLC"}]},"item_1_publisher_15":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"同志社大学商学会","subitem_publisher_language":"ja"}]},"item_1_publisher_16":{"attribute_name":"出版者（英）","attribute_value_mlt":[{"subitem_publisher":"Doshisha Daigaku Shogakkai","subitem_publisher_language":"ja-Latn"},{"subitem_publisher":"The Association of Commerce Doshisha University","subitem_publisher_language":"en"}]},"item_1_relation_24":{"attribute_name":"関連サイト","attribute_value_mlt":[{"subitem_relation_name":[{"subitem_relation_name_language":"ja","subitem_relation_name_text":"掲載刊行物所蔵情報へのリンク 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University"}]},"item_access_right":{"attribute_name":"アクセス権","attribute_value_mlt":[{"subitem_access_right":"open access","subitem_access_right_uri":"http://purl.org/coar/access_right/c_abf2"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorAlternatives":[{"creatorAlternative":"高橋, 広行","creatorAlternativeLang":"ja"}],"creatorNames":[{"creatorName":"Takahashi, Hiroyuki","creatorNameLang":"en"},{"creatorName":"髙橋, 広行","creatorNameLang":"ja"},{"creatorName":"タカハシ, ヒロユキ","creatorNameLang":"ja-Kana"}],"familyNames":[{},{},{}],"givenNames":[{},{},{}],"nameIdentifiers":[{},{},{},{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2022-04-20"}],"displaytype":"detail","filename":"017073060008.pdf","filesize":[{"value":"1.9 MB"}],"format":"application/pdf","licensetype":"license_8","mimetype":"application/pdf","url":{"label":"017073060008.pdf","url":"https://doshisha.repo.nii.ac.jp/record/28824/files/017073060008.pdf"},"version_id":"85a2c6e2-9b6f-4d5e-8bd4-792be56487e3"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"満足度","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"狩野モデル","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"サービスレベル","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"顧客志向","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"販売志向","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"市場志向","subitem_subject_language":"ja","subitem_subject_scheme":"Other"},{"subitem_subject":"Satisfaction","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Kano Model","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Service Level","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Customer-Orientation","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Sales-Orientation","subitem_subject_language":"en","subitem_subject_scheme":"Other"},{"subitem_subject":"Market-Orientation","subitem_subject_language":"en","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"顧客志向のサービスレベルの検討 : 「狩野モデル」を用いた分析を通じて","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"顧客志向のサービスレベルの検討 : 「狩野モデル」を用いた分析を通じて","subitem_title_language":"ja"},{"subitem_title":"コキャク シコウ ノ サービス レベル ノ ケントウ : カノウ モデル オ モチイタ ブンセキ オ ツウジテ","subitem_title_language":"ja-Kana"},{"subitem_title":"Consideration of customer-oriented service levels : through the analysis using the \"Kano model\"","subitem_title_language":"en"}]},"item_type_id":"1","owner":"21","path":["9074","9076"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2022-04-20"},"publish_date":"2022-04-20","publish_status":"0","recid":"28824","relation_version_is_last":true,"title":["顧客志向のサービスレベルの検討 : 「狩野モデル」を用いた分析を通じて"],"weko_creator_id":"21","weko_shared_id":-1},"updated":"2024-03-07T04:44:57.025399+00:00"}