@article{oai:doshisha.repo.nii.ac.jp:00025860,
 author = {山谷, 清秀 and Yamaya, Kiyohide},
 issue = {1},
 journal = {同志社政策科学研究, Doshisha University policy & management review},
 month = {Oct},
 note = {今川晃教授追悼号, 追悼論文(Memorial Article)},
 pages = {177--189},
 title = {苦情処理の標準化とオンブズマン},
 volume = {19},
 year = {2017},
 yomi = {ヤマヤ, キヨヒデ}
}