@article{oai:doshisha.repo.nii.ac.jp:00014904,
 author = {内野, 雅之 and Uchino, Masayuki},
 issue = {1-2-3},
 journal = {同志社商学, Doshisha Shogaku (The Doshisha Business Review)},
 month = {Dec},
 note = {研究, 山根 学 追悼号, application/pdf},
 pages = {394--410},
 title = {サービス・エンカウンターにおける関係性と評価の構図},
 volume = {54},
 year = {2002},
 yomi = {ウチノ, マサユキ}
}